Help centre
How can we help?
Everything about our anti-tarnish, gold plated jewellery.
Waterproof jewellery
Anti-tarnish coating
Free gift box on every order
2,00,000+ happy customers
About our jewellery
Is your jewellery waterproof?
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Yes — all our jewellery is fully waterproof. Our pieces are coated with 18kt gold and a protective anti-tarnish layer, so they won't turn your skin green or lose colour even with regular water exposure. You can wear them in the shower, though we recommend avoiding prolonged soaking in pools or the ocean.
What material is your jewellery made with?
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Our pieces use a premium base metal coated with thick 18kt gold, finished with our signature anti-tarnish coating. This seals the gold from moisture, sweat, and air — the main causes of fading in regular plated jewellery.
What does 'anti-tarnish' actually mean?
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Anti-tarnish is a protective topcoat applied over the gold layer. It acts as a barrier against sweat, humidity, perfume, and daily wear — keeping your jewellery bright and golden for months to years. Most regular plated jewellery fades within weeks; ours is built to last.
Is your jewellery safe for sensitive skin?
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Yes. Our jewellery is nickel-free and hypoallergenic, making it safe for everyday wear — even for people with sensitive skin or metal allergies.
How do I find my ring size?
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Check our ring sizing guide on the website. You can measure at home using a strip of paper or string and compare to our size chart. When in doubt, size up — it's easier to adjust.
Care & wear
How should I care for my jewellery?
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Put jewellery on after applying perfume, lotion, or makeup. Remove before swimming in pools or the ocean. Wipe with a soft dry cloth after each wear. Store in the pouch or box provided. Avoid contact with household cleaners or chemical sprays.
Note: Even with anti-tarnish coating, chlorine and saltwater will shorten the plating life. Keeping pieces dry between wears makes the biggest difference.
How do I clean my jewellery?
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Wipe with a soft, dry cloth after each wear. For a deeper clean, use a lightly damp cloth (plain water only), then dry immediately. Never use chemical jewellery cleaners, ultrasonic machines, or abrasive cloths — these strip the anti-tarnish coating.
How long will the gold plating last?
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With proper care, pieces can stay beautiful for 1–3 years or more. Daily-wear pieces naturally wear faster than those worn occasionally. Avoiding water, sweat, and chemicals is the single biggest factor in prolonging the plating.
Can I wear my jewellery while exercising or sleeping?
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We recommend removing jewellery before exercising — sweat accelerates wear on the plating. Sleeping with jewellery on can cause bending or scratching over time. Taking it off at night and storing it in the pouch is the best habit for longevity.
Shipping & delivery
What is your shipping policy?
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Once your order is placed, you'll receive a confirmation email. After dispatch (within 1–2 business days), you'll receive a tracking link. Shipping fees are non-refundable in case of returns.
Do you offer free shipping?
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Yes — free shipping sitewide on all orders. No minimum order value required.
Do you ship internationally?
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We currently ship within India only. International shipping is something we're actively working on — stay tuned!
How do I track my order?
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Once shipped, you'll receive an email with your tracking number and a direct link to follow your package. You can also log into your account on our website to check order status anytime.
Order management
Can I modify my order after placing it?
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Unfortunately no — modifications aren't possible once an order is placed. Please review your cart carefully — size, quantity, and address — before confirming checkout.
Can I change my delivery address after ordering?
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If your order hasn't shipped yet, contact us immediately and we'll do our best to update it. If already shipped, we won't be able to redirect it and a re-shipment fee will apply. Always double-check your address, phone number, and PIN code before placing an order.
My parcel is being returned to the seller. What should I do?
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Parcels are returned due to an incorrect address, wrong phone number, failed delivery attempts, or the recipient being unavailable. Please wait for the parcel to reach our warehouse — a re-shipment fee of ₹250 will apply for redelivery.
I received a broken or missing item. What do I do?
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We're so sorry to hear that! Please record an unboxing video (unedited, no cuts) and report the issue within 24 hours of delivery along with the video and photos. This helps us resolve your case quickly and accurately.
Important: Reports after 24 hours or without an unboxing video may not be eligible for a replacement.
Is the packaging gift-ready?
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Yes! Every order arrives in a branded jewellery box — perfect for gifting as-is. You can also add a personalised message card at checkout.
Returns, exchanges & warranty
What is your return and exchange policy?
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Returns and exchanges are accepted within 7 days of delivery for unused, unworn items in original packaging. Earrings are non-returnable for hygiene reasons. Sale orders are final — no returns or refunds on discounted purchases.
My jewellery has tarnished. Is that covered?
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If your jewellery tarnishes under normal use within 6 months of purchase, we'll replace it at no cost. Tarnishing caused by water, chemicals, perfume, or sweat is considered wear and is not covered. Email us with a photo and your order number to start a claim.
Tip: Save your order confirmation email — it speeds up the warranty process significantly.
Can I exchange for a different size or style?
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Yes — exchanges are accepted within 7 days of delivery. The item must be unworn and in its original packaging. Your first exchange ships free. Contact our support team to get started.
I placed an order during a sale. Can I return it?
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All orders placed during a sale are final. Returns or refunds are not applicable on sale purchases.
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Still have questions?
We reply within a few hours on email and Instagram.